Covid

We have just completed our two-year review of our COVID-19 policies and together with our health advisers have determined that the measures we took successfully helped alleviate any risk to our customers and team members.

We’ve taken the decision to extend our COVID-19 policies for another 6 months so all practices will remain the same.

We’re in this together – stay safe.

The Yomura team

At the recommendation of our health advisers we will extend our COVID-19 policy for a further 6 months.

Despite the restrictions, we have maintained a 100% completion rate on all home/office visits during the past 6 months. 94% have been completed with physical visits and the remaining 6% have been completed via video conference or phone.

We’re in this together – stay safe.

The Yomura team

It’s one year since we announced our COVID-19 policy to ensure the safety of our team and customers during home and business visits.

When we first started drafting these policies there was a lot of disbelief about what we were facing. This was uncharted territory with nothing like this in modern history to draw on for reference.

Here we are one year later – and it’s become normal to wear a face mask, wash our hands with hand sanitizers and stand well away from friends and colleagues. But despite the distance – the Internet has kept people close – both in being able to telework and stay connected to friends and family.

Yomura have carried out a detailed review to ensure that the policies we put in place were effective. We’re grateful to report that we have been able to maintain safety for both our customers and team members.

We are hoping now with the increased level of vaccinations that some of the restrictions will be reduced and we’ll be able to return to our usual level of service. However for now, it is the recommendation of our health advisers to continue with the current policy for a further six months.

We’re in this together – stay safe.

The Yomura team

It has been 6 months since we released our COVID-19 preparedness policy for home and office visits.

We’re please to say that our policy is working well and that the feedback we’ve received from our customers is good. Almost 96% of support issues that required home visits were completed successfully. The remaining 4% were handled via video conference or phone calls due to COVID-19 self-isolation or compromised immunity.

We will continue to work within this policy going forward in the coming six months and review with our health advisers in March 2021.

We’re in this together – stay safe.

The Yomura team

We realise that these are very difficult times. COVID-19 (Coronavirus) is taking a toll on everyone right now. We are choosing to adopt maximum caution.

In conjunction with our health advisers Yomura has initiated the following protocol to help keep you – and our team – safe during visits to your property:

1. Our team members will take a lateral flow (antigen) test every Monday and Wednesday before starting their work. If any member should test positive or has an inconclusive result they will be referred for a PCR (Polymerase Chain Reaction) test and will be kept from visiting any homes or company sites until the results of the PCR test show clearly that there is no risk.
2. When visiting you, our schedulers will call you before the appointment to confirm that you are clear of coronavirus and if you should be at-risk from weakened immunity. If you are infected with COVID-19 or have any of the symptoms; fever, cough or shortness of breath, please let the scheduler know. Please also remember to caution us if you have a medical condition affecting your immunity. If this is the case, we will not be able to visit you – but we can assist you by phone or video conferencing.
3. If one of our team becomes exposed to coronavirus or there a risk of exposure then we will ask the team member to take a COVID-19 test before they will be permitted to return to their appointments. This may mean that in the event of exposure, we will have to reschedule your appointment with minimal notice. We appreciate your understanding with this.
4. When attending your property, our team member will have wiped down their tools and equipment and be wearing fresh gloves, face mask and in some cases, eye protection.
5. We ask that you open windows in advance of our visit to help reduce risk of airborne transmission as well as use a face mask. We ask also that you maintain a physical distance of at least 6 feet from our team members.
6. To reduce the risk of surface transmission our team members will not ask you to sign any service forms – you will receive them electronically via email.
7. In the event that you or your neighbors contract COVID-19 in the 3 days following your appointment, please call our service center and report it. It maybe necessary for our team member to go into isolation until we have verified that he/she is free of COVID-19.

How we help you

If you are using your Yomura service for telehealth or schooling, please notify us so that we can put you onto the priority register for service and support.

We will do everything we possibly can to maintain your network services promptly during these difficult times. However, there may be instances where incidents take longer than normal to resolve. Rest assured our team will work as quickly they can to ensure your connectivity issues are minimized.

If you have any questions about our COVID-19 policy or would like to discuss it in more detail, please visit the client portal, click on the COVID-19 Policy button and you will be able to reach our team.

Financial Difficulties

Some people may have financial difficulties during this time because of temporary employment issues. If you are having difficulties, please contact us so that we can ensure your service is not disconnected due to non-payment. We will make a payment plan with you so that you focus on dealing with the critical things right now, rather than worrying about your Internet service.

We’re in this together – stay safe.

The Yomura team