Frequently Asked Questions

As standard our services are month-to-month. You are free to cancel at anytime however we do not refund unused days.

We have a number of incentives for longer term commitments but we want you to stay with us because you are happy, not because you’re scared of being hit with an exorbitant termination charge.

No, we believe paper-billing is so 1900’s.

We’ll email you your invoice with a PDF file attached. If you really need a printed copy then you can print it directly from the PDF.

Absolutely! We’re probably the owner fiber operator in the US to accept Bitcoin payments.

We accept common debit and credit cards as well as ACH and Bitcoin.

Many customers use Comcast’s free email address, we always recommend that you keep your email separate from your internet access provider.

When you cancel your internet service, many times the email service is removed as well causing you to lose your email address.

There are plenty of good free email services as well as the better option which is to setup your own domain name (eg mydomain.com) and then have mailboxes under that. This will allow you to move between providers without worrying about ever losing your email address.

To forward your email from Comcast to your new email address, just follow these steps:

1. Login to your Comcast/Xfinity Email
2. Click on the Gear icon at the top right of the page
3. Click Settings from the drop down menu
4. Under Email setting select Auto-forward
5. Check the Enable Mail Forwarding box
6. Enter your new email address in the text box
7. Select whether you want to delete or save copies of these mails in your Comcast mailbox.
8. Save settings

This will forward your email from Comcast to your new address. But do note that when your Comcast account closes, your mailbox will be closed with it. Make sure you mail your contacts in advance with your new contact information.

During our launch phase, we won’t be offering it. Our priority is to get our high speed Internet service installed into as many buildings as possible.

Once we have a good install base then we invite you to come onto our trial and test our phone services. See our page on our phone services

No, there is no point reinventing the wheel when there are so many great options already on the market. Both pre-recorded and live television are available from companies like Netflix, Amazon, Hulu and Sling.

Save money and cut that cord!

No, WiFi is much slower. Most wireless access points will support upto 100Mbps which is incredibly fast but you won’t get the maximum performance out of your gigabit service using WiFi.

We recommend were possible to use a wired connection.

We will provide a small box (ONU) to connect to the fiber and provide you an Ethernet port. If you have an existing wireless router or regular wired router you can connect it to the ethernet port on the ONU.

Cable modems/routers will not work, your router must have an Ethernet uplink/WAN port. If you want to check just ask and we can confirm compatibility.

All our Internet services are unmetered, you can send and receive as much you want!

If your building or community already has Yomura Fiber installed, we can often schedule installation within a few business days.

When we install our network into buildings we will extend fibre to every floor so installation only requires a short run of fibre to our nearest splitter then service configured and activated.

Reach out and we can give you our current leadtimes for your building.

For non-Yomura Fiber connected buildings, if you are near our existing fibre then we can generally extend to your building in 30 business day. This is subject to network planning and any permits we need to secure. Go to our new community or new building page and let us know where you are.

Many customers use Comcast’s free email address, we always recommend that you keep your email separate from your internet access provider.

When you cancel your internet service, many times the email service is removed as well causing you to lose your email address.

There are plenty of good free email services as well as the better option which is to setup your own domain name (eg mydomain.com) and then have mailboxes under that. This will allow you to move between providers without worrying about ever losing your email address.

To forward your email from Comcast to your new email address, just follow these steps:

1. Login to your Comcast/Xfinity Email
2. Click on the Gear icon at the top right of the page
3. Click Settings from the drop down menu
4. Under Email setting select Auto-forward
5. Check the Enable Mail Forwarding box
6. Enter your new email address in the text box
7. Select whether you want to delete or save copies of these mails in your Comcast mailbox.
8. Save settings

This will forward your email from Comcast to your new address. But do note that when your Comcast account closes, your mailbox will be closed with it. Make sure you mail your contacts in advance with your new contact information.

If we’ve already got network in your building then you can either contact us here or you can ask your building manager to arrange your connection.

All buildings and communities have a Yomura Fiber account representative assigned. He/she will have been with the project since the start and will have been involved from initial contact. Once we receive your enquiry, your account representative will call you to make sure your Yomura Fiber Internet service is installed quickly,

If we’re not in your building or community, then please make contact with us via our new community or new building page and let us know where you are.

With residential services, you may run a non-commercial server but as residential services do not come with fixed IPs then this may not be an optimal solution.

Business services there is no restriction on the type of server that may be operated.

However in both cases the server must be run in compliance with our Acceptable Use Policy.