Complaints

There are times when things go wrong or are not up to standard. You are our customer and we want to make sure you’re happy with our services.

Before starting a complaint, please make sure you have already opened a service request and they have not been able to resolve it to your satisfaction. The complaint procedure is not the first port of call for a service request.

When we receive a complaint, it is passed to the city manager for immediate investigation.

In order to start this process, we need the following information:

Service ID [printed on your invoice and on the fiber jack / ONU]
Ticket ID relating to the issue you are complaining about
Your site address
Email address registered on the account
Phone number

Once we receive all the information, we will start the investigation and be in contact with you within 3 business days. Our intention is to resolve your issue to your satisfaction.

Complaint

Your information
Please provide us all the information requested so we can begin investigating your complaint. We may need additional information from you and will contact you as required.
Name*
First Name Last Name
Email*
Address*
Address 1 Address 2 City State ZIP Code
Phone*
Complaint
Is your service online?*
Service ID*
Ticket ID*
Summary of your complaint*
How would you like us to resolve this?*
CAPTCHA
Comments
This field is for validation purposes and should be left unchanged.

Complaint

Your information

Complaint