Six month update to our COVID-19 preparedness policy and status

It has been 6 months since we released our COVID-19 preparedness policy for home and office visits.

We’re please to say that our policy is working well and that the feedback we’ve received from our customers is good. Almost 96% of support issues that required home visits were completed successfully. The remaining 4% were handled via video conference or phone calls due to COVID-19 self-isolation or compromised immunity.

We will continue to work within this policy going forward in the coming six months and review with our health advisers in March 2021.

We’re in this together – stay safe.

The Yomura team